FitnFast FNF new

Team Leader

Fit n Fast

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  • Potts Point New South Wales Australia
  • Full Time
Closing 18 Jun 2019
Applications 0

Description

  • Work/life balance and close to public transport
  • Complimentary fitness membership
  • Career development opportunities

 

The Role

We’re looking for an experienced Team Leader to join our team in Head Office in Potts Point on a full-time basis as a Membership Support Team Leader. This role will be responsible for supporting the team to achieve daily and monthly KPI’s.

The Responsibilities

  • Leadership and management of the member service team assisting the team to meet daily and monthly KPI’s
  • Assist in continuous improvement of processes and procedures through audits and training
  • Assist the team to resolve escalated member complaints and provide exceptional customer experience
  • Induction training and ongoing training and support to team members to assist them to achieve individual goals.
  • Resolve reactivation and debt collection calls and queries from members
  • Contact members who wish to cancel to attempt to save them. Process cancellation if unable to save

 

Skills & Experience

  • Previous experience within Customer service or call Centre environment
  • Previous management or leadership experience desirable but not essential
  • Attention to detail and the ability to multitask
  • Excellent communication skills and a great telephone manner
  • A customer service focus
  • Proficiency with computers and computer programs.
  • Confidence in liaising with a number of different stakeholders and teams across the business

 

The Benefits

  • Awesome close-knit team environment
  • A FREE membership to access all of our health and fitness brands + lots of additional benefits
  • Standard working hours with flexibility
  • New learning management system (Train Your Brain) to assist in achieving your career goals
  • Zen den to use at any time to relax and chill out at work.

 

and apply today

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The Team at Fit n Fast


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