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Customer Service / Bookings Assistant

Willoughby City Council

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  • Sydney New South Wales Australia
  • Full Time, Contract/Temp
  • $55,393 – $57,513 pa + super
Closing 25 Sep 2020
Applications 0


  • Contract to 30 June 2022
  • Salary $55,393 – $57,513 pa + super

In this position you will be part of the team delivering high quality customer service to members and visitors across a range of operational areas including facility bookings, the provision of program and services information, and merchandise sales.

You will also assist the Services Supervisor with supporting the Creche and school holiday program staff with service and program delivery.

The Willoughby Leisure Centre (WLC) is a recreational facility within the Willoughby Local Government area.  It consists of a Health Club, Swim School, a 25 metre 8 lane heated indoor pool, leisure pools, spa and sauna and two court indoor stadium. The activities offered include swimming, group fitness, holiday programs, swim school, crèche and sports court hire.

Willoughby Leisure Centre also manages two offsite facilities, 139 Artarmon Rd Community and Northbridge Baths.

Essential Requirements

  • Working with children check
  • Drivers Licence
  • Demonstrated strong customer service skills across a diverse range of customers
  • Proven ability to work in a busy member –based customer service role
  • Demonstrated ability to problem-solve, making decisions promptly, in line with established procedures.
  • Ability to accurately undertake point of sale operations and financial reconciliations
  • Excellent communication, negotiation and interpersonal skills
  • Experience with online booking systems
  • Excellent organisational and time management skills
  • Ability to work independently and as part of a team

Desirable Criteria


Apply for this role

Further details including the position description and associated selection criteria are available on our website via the link below.

Shortlisted candidates will be required to undertake pre-employment screening including Working with Children checks

Applications close: 25 September 2020 

At Willoughby we believe in a culture of Inspired People; Inspired Performance and demonstrate this through our values of Lead, Learn, Care, Share and Deliver. 

Willoughby City Council is committed to providing a flexible, diverse and inclusive workplace for all employees

Gordon Smith

(02) 9958 5799

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